One inbox for every enrollment conversation
DomePortal™ gathers chats, forms, calls, and bookings so your team sees who needs a same-day reply, who is booked for a discovery call, and who enrolled. Fewer cold inquiries sitting in a personal email.
Most practices do not lose members after hours. They lose them in a scattered inbox
When someone is weighing a concierge membership, they rarely contact just one practice. They contact several, and they book a discovery call with the one that gets back to them. At most practices, those inquiries are scattered across email, voicemail, and website forms, with no single place to see who is waiting.
The result is predictable. About 23% of inbound web inquiries never get a reply at all.3 Not because the practice did not want the member, but because nobody saw the message in time.
That is why every ConciergeDome™ plan includes DomePortal™ inquiry management. Every inquiry lands in one place, your team is alerted instantly, and follow-up does not depend on someone remembering to check a voicemail box after a busy clinic day.
Here is how we keep every inquiry visible. Learn More
of companies never respond to an inbound web inquiry at all.3
When a practice doesn't reply, that membership inquiry usually goes to a competitor who does.
of online appointments are booked after hours, when your front desk is closed.2
Without a clear inbox and alerts, evening enrollment interest cools before anyone calls back.
Here is how we keep every inquiry visible. Learn More
Every membership inquiry, in one organized place
Right now, a prospective member might reach you by phone, by email, through a website form, or in a chat. With ConciergeDome™, all of it lands in one dashboard, so your team checks one place instead of four when deciding who to call back first.
Each inquiry shows up with their name, contact details, what they are asking about (membership fit, after-hours access, executive health), and where they came from. No more piecing together a voicemail, an email thread, and a half-filled form to figure out who is waiting.
Because it is built into your website, there is nothing for you to set up. The day your site goes live, every inquiry starts flowing into the same organized place.
Every chat, form, call, and discovery-call booking in one view.
Each person's name, contact details, and what membership they asked about.
Where every inquiry came from, at a glance.
Know the moment someone reaches out about enrollment
When someone contacts a concierge practice, they are usually contacting several. The practice that responds first is the one they remember, and very often the one they book a discovery call with or enroll with.
The moment a new inquiry comes in, your team gets a text or email. The alert arrives right away, not the next morning or after someone finally checks the inbox, so you can follow up while they are still deciding on fit and retainer.
A text or email the moment a new inquiry arrives.
Alerts that reach the right person on your team.
Works on any phone, with nothing to install.
See where every inquiry stands, from first note to enrolled
Every inquiry gets a clear status (new, contacted, discovery call booked, or enrolled) so anyone on your team can see exactly where things stand and who still needs a call back before interest cools.
Nothing gets lost to memory. The full history of every conversation is saved automatically, so weeks later you can pull up exactly what was said about membership fit and pick up where you left off.
Your inquiries are always yours. Need them somewhere else? Export everything in one click to a simple spreadsheet, with no asking us and no waiting.
A clear status on every inquiry: new, contacted, discovery call booked, or enrolled.
The full history of every conversation, saved automatically.
One-click export to a spreadsheet whenever you need it.
78% of customers buy from the first business to respond to their inquiry.4 Never let a membership inquiry go cold again.
DomePortal™ inquiry management ships with every ConciergeDome™ plan: every form, chat, and booking in one place, your team alerted instantly, and nothing slipping through. Nothing extra to buy for the inbox itself.
One plan. Nothing slips through.
Lead management isn't an add-on or another tool to learn. It comes built into your ConciergeDome™ website and works from day one, all part of your monthly plan.
One inbox for every inquiry
Every call, chat, form, and discovery-call booking lands in one place.
Instant alerts
Your team gets a text or email the moment someone reaches out.
Every inquiry tracked
See where each person stands, from first message to discovery call or enrolled member.
Simple follow-ups
Know exactly who is waiting to hear back, so no enrollment interest goes cold.
Export anytime
Your inquiries are yours. Download everything to a spreadsheet in one click.
No setup for you
It comes built into your ConciergeDome™ site, ready on day one.
Lead management and intake guides
- Patient Concierge Services for Membership PracticesPatient concierge services that qualify membership inquiries fast: what to include, human vs AI intake vs hybrid, HIPAA boundaries, and how to evaluate vendors.
- Concierge Medicine Marketing Guide (2026)Concierge medicine marketing that fills a membership panel: SEO for membership questions, website conversion, referrals, selective ads, and intake that answers after hours.