Question 1

How does the free homepage preview work?

Accepted Answer

Before we ever meet, we design a custom homepage preview for your practice. On your demo call, we walk you through what we built, why we made each decision, and how ConciergeDome can help turn your website into a stronger member acquisition system.

Question 2

What happens after I choose a plan?

Accepted Answer

After you choose a plan, you review and sign the agreement, submit payment, and book your onboarding call. Once onboarding is complete, we begin strategy, design, development, setup, and launch preparation.

Question 3

How fast can my website launch?

Accepted Answer

ConciergeDome is built to launch in 21 days after your kickoff call, backed by our 21-Day Launch Guarantee: if day 21 passes and the delay is on us, your first month is free. Delays in providing materials or approvals pause the clock. Full details are on our Guarantee page.

Question 4

When does the 30-Day Money-Back Guarantee start?

Accepted Answer

It starts when your new website goes live, not when you make your first payment. If you are not satisfied within 30 days of launch, request a full refund in writing. Together with the 21-Day Launch Guarantee, you are covered from kickoff to a month past launch.

Question 5

Is there a long-term contract?

Accepted Answer

No. Unless otherwise agreed in writing, ConciergeDome plans are month-to-month. You can cancel by providing at least 30 days’ written notice.

Question 6

What is included in each plan?

Accepted Answer

Each plan includes a different level of website pages, edit hours, support, and growth tools. Depending on your plan, this may include website design, hosting, management, DomePortal™, DomeChat™, DomeBook™, newsletters, SEO/GEO support, reporting, and ongoing updates.

Question 7

Who owns the website?

Accepted Answer

ConciergeDome is a monthly service platform. DomeLabs owns the website design, code, platform, systems, templates, automations, and related infrastructure. Your Practice keeps ownership of your own business name, logo, domain, trademarks, practice-provided content, and practice-specific lead data.

Question 8

What happens if I cancel?

Accepted Answer

After the required 30-day notice period, future billing stops and your access to the ConciergeDome website, hosting, tools, and support may end. Your Practice does not receive ownership of the ConciergeDome-built website, code, platform, templates, automations, or systems.

Question 9

Do you handle hosting and updates?

Accepted Answer

Yes. ConciergeDome plans include website hosting, management, maintenance, and support based on the plan you select. We also help keep the site and connected tools running after launch.

Question 10

Do you guarantee leads or results?

Accepted Answer

No. We do not guarantee specific traffic, rankings, leads, signed members, revenue, or ROI. ConciergeDome is built to improve your website, intake, visibility, follow-up, and reporting, but actual results depend on your market, offer, service, competition, responsiveness, and other factors.

Frequently asked questions